The Club at Ibis
  • Tennis
  • West Palm Beach, FL, USA
  • Hourly

Competitve pay, free employee meals, professional growth opportunities, employee perks and discounts, awesome work environment


Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary

Provides outstanding service to our members and their guests in a professional and courteous manner.  Primarily responsible for the comfort of members and their guests while they are utilizing the pool facilities.

 

Essential Duties and Responsibilities

  • Greets every member and guest that enters the pool area with a courtesy welcome while verbally offering all the amenities and services provided.
  • Opens all umbrellas uniformly, neatly arranges all pool furniture.
  • Cleans on a daily basis all pool furniture; including umbrella tables and chairs, chaise lounge chairs and small beverage tables.
  • Offers large towels to all members the pool deck area and uniformly places folded towel on foot of lounge chair.
  • Keeps adequate supply of towels available at all times. If towel inventory becomes low, notifies Supervisor so that the appropriate action can be taken.
  • Sweeps and washes the pool deck on a daily basis
  • Collects daily weather conditions and club activities. Informs members and guests of information.
  • Routinely inspects condition of cabana bathrooms and notifies Housekeeping of needed attention.
  • Keeps work area clean and neatly organized at all times.
  • Informs Supervisor when supplies levels are low. Acquires general and first aid kit supplies.

Other Functions

  • Keeps work area clean and neatly organized at all times.
  • Empties trash containers on the pool deck throughout the day, as needed.  The trash containers should be emptied prior to leaving at the end of your shift.
  • Puts attendant "Off Duty" sign up prior to leaving work area.
  • Develops a rapport with the membership that creates a welcoming environment. Anticipates the needs of the members with repetitive requests.
  • At the end of each shift, ensures pool deck is completely clean and stocked for members arriving after shift is done.   
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:                  

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

 

Computer Skills

  • Basic computer skills.

                       

Certificates, Licenses, Registrations

  • CPR/AED Certified

 

Other Skills and Abilities

  • Strong interpersonal and organizational skills.

 

Other Qualifications

  • Pleasant demeanor.
  • Must enjoy interacting with members and guests.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.





The Club at Ibis
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