The Club at Ibis
  • Golf
  • West Palm Beach, FL, USA
  • Hourly

Medical, Dental, Vision, Life, Disability, Accident, PTO, 401(k) with generous employer match, 529 College Savings Plan, and most importantly - a great work environment!


Our Purpose

We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values

Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary

Ensures the proper and timely placement of member tee time requests through the Chelsea Tee Time system.  Greets members and guests by name.  Ensures proper billing of members and guests.  Promotes the Club and the game of golf.

 

Essential Duties and Responsibilities

  • Carries out the "Ibis Experience" each and every day.
  • Performs daily placement of tee time requests and implements changes to tee sheets as needed via the Chelsea System.
  • Provides instruction to members of the Chelsea System.
  • Develops tournament policies and procedures, as well as checklists and tickler files to ensure tournaments are organized.
  • Registers golfers at the Jonas point of sale system as needed.
  • Maintains reciprocal files and call for reciprocal member's bookings.
  • Checks in golfers and collect appropriate fees.  Accurately performs opening & closing procedures at the start and end of each day.
  • Works with Accounting department to properly bill and document tournament completions.  Posts tournament credit book to participants immediately following event.
  • Enforces all Club rules and regulations, including the dress code.
  • Informs and promotes all club activities and services.  Promotes activities and functions offered throughout the Club.

 

Other Functions

  • Assists with members and guests with merchandise questions.  Provides product knowledge of all golf shop merchandise.  Communicates ability to special order from all our vendors.
  • Supports golf shop staff when time permits with daily check-in of members and guests.
  • Supports golf retail staff when time permits with daily sales and display of merchandise.
  • Provides members and junior golf members instruction during clinics.
  • Provides members with club repair/grip service.
  • Communicates GHIN handicap program and USGA Rules of Golf when applicable.
  • Plays golf with members as time permits.
  • Assists in planning and budgeting for the Golf operation.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job related duties as requested.

 

Competencies

To perform the job successfully, and individual should demonstrate the following competencies.               

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Computer Skills

  • Basic computer skill required.
  • Knowledge computerized reservations systems.

 

Certificates, Licenses, Registrations

  • Valid Florida driver's license

  • PGA or LPGA Apprentice

 

Other Qualifications

  • Personable.
  • Able to complete tasks in a fast pace environment.
  • Integrity beyond reproach.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate..





The Club at Ibis
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