The Club at Ibis
  • Golf
  • West Palm Beach, FL, USA

Summary

Responsible for monitoring and correcting the pace of play when necessary on assigned golf course. Greets all players by name. Provides accurate information regarding golf course conditions, policies and procedures for play. Works closely with Starters to assure prompt pace of play. Reports incidents or problems to Director of Golf and/or Head Golf Professional. Strives to create magical moments that players will remember.

Essential Duties and Responsibilities

  • Carries out the "Ibis Experience" each and every day.
  • Strives to maintain smooth play by enforcing the four hour pace of play for a round of golf.
  • Corrects any pace of play issues by assisting players with raking traps, filling divots, repairing ball marks, tending flags.
  • Provides tips to players to assist the group back into position with a positive non-threatening approach.
  • Recognizes players that are behind or ahead of pace of play and communicates information to the Ambassadors/Starters.
  • Enforces all club rules and regulations, including dress code.
  • Provides answers about the rules of golf.
  • Helps with tournaments set up and event pace of play.
  • Initiates contest holes on the course and rewards players with Ibis balls for good shots, fixing extra ball marks, filling divots, etc.
  • Familiarizes oneself with player's upcoming birthdays and anniversaries and provides well wishes for special day.

Other Functions

  • Maintains contact with Cart Barn for retrieval of extra carts.
  • Returns radio to the Cart Barn at the end of shift. Places radio on charger.
  • Cleans and connects carts to battery charger at the end of each shift.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

  • This job has no supervisory responsibilities.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience                                           

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills                                            

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills                                                  

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Reasoning Ability                                                     

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Computer Skills                                            

  • None apply

 

Certificates, Licenses, Registrations

  • Valid Driver's License.

 

Other Skills and Abilities                                                      

  • Strong knowledge of the game of golf.
  • Attend Etiquette Course.
  • Ability to keep detailed records regarding start times and pace of play.

 

Other Qualifications                                                

  • Excellent people skills.
  • Must be able to work effectively in stressful situations.
  • Integrity beyond reproach.
  • Punctuality and flexibility.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with occasional lifting of 100lbs.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to vibration. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.

The Club at Ibis
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