The Club at Ibis
  • F&B
  • West Palm Beach, FL, USA

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary
Receives and seats members and guests, accepts and routes member comments and/or complaints. Presents a neat appearance and well-modulated speaking voice.


Essential Duties and Responsibilities

  • Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
  • Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
  • Greets members and guests in all areas of the club and dining room with warm smile, eye contact, and member last name.
  • Takes To-Go orders as needed. Rings up checks correctly to the right member number. Verifies by use of member name when presenting checks, looking at picture in Jonas, and comparing signature and member number signed by member with actual member name and number on chit. Reviews all end of shift chits to signature file.
  • Keeps busy at all times with opening/closing side work and running side work. Follows opening/closing side work procedures.
  • Awareness of and promotion of Club activities to members. Responsible for reading and understanding the daily topic sheets as well as the weekly updates and culinary corners posted in the service stations.
  • Displays teamwork and doing whatever it takes for our members and guests.
  • Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
  • Prepares for shifts menus, table tents, high chairs, buffet signs, reviews reservation sheets, and reviews floor plans with appropriate.
  • Uses correct table and seat numbers, properly rotates tables for sections. Table awareness when there is a delay when seating and server approaches. Assists management with the enforcement of policies, such as cell phone use, dress code, service animals and lost and found.

 

Other Functions

  • Receive and directs member complaints accordingly.
  • Completes special projects as directed by food and beverage management.
  • Operates within all guidelines, policies, standards, and constraints as established by Ibis Golf & Country Club. Assists in the implementation of Ibis Golf & Country Club mandatory standards of operations as they relate to the Food and Beverage operations.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

 

Competencies
To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Other Skills and Abilities

  • Ability to visually inspect table settings read banquet order forms and ensures that orders comply with the customer's request.

 

Other Qualifications

  • Thorough knowledge of food and beverage service operational procedures
  • Enthusiastic
  • Good organizational skills

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include distance vision.


Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





The Club at Ibis
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