The Club at Ibis
  • F&B
  • West Palm Beach, FL, USA

Medical, Dental, Vision, Life, Disability, Accident, PTO, 401(k) with generous employer match, 529 College Savings Plan, and most importantly - a great work environment!


Our Purpose

We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values

Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary

Responsible for all aspects of the Food & Beverage Operation.

 

Essential Duties and Responsibilities

  • Prepares annual business plan and monthly reports as needed. Reports year-to-date variances as it pertains to the budget on a monthly basis.
  • Responsible for scheduling of employees, equipment, and supply requirements for the Food & Beverage department. Maintains accountability for the cost, utilization, and performance of employees and equipment.
  • Trains and develops the Food & Beverage management team and employees for potential advancement.
  • Implements policies and procedures for the Food & Beverage department. Ensures all policies and procedures are adhered to by the Food & Beverage employees.
  • Develops along with the Executive Chef seasonal menu concepts for a la carte outlets and banquet menus for private parties.
  • Assumes responsibility for the cleanliness and proper set-up of all dining outlets, meeting spaces, and banquet rooms. Verifies maintenance of all equipment is current in these areas.
  • Ensures quality levels of food and beverage products maintain Ibis's high standards in production and service to exceed member/guest satisfaction.
  • Verifies and maintains the accuracy of prices, state taxes, tips, and other charges on all guest checks and ensures checks are accurately opened, closed, and operate within the point of sale system.
  • Ensures compliance of operating guidelines of all state and federal laws relating to the Alcohol, Cigarette, and Tobacco Division.
  • Implements and monitors internal financial controls for the Food & Beverage department, in addition to monitors Food & Beverage payroll policies, procedures, and controls, with an emphasis on minimizing employee labor costs.

 

Other Functions

  • Attends House Committee meetings.
  • Prepares articles and calendar of events for Club newsletter.
  • Develops and maintains the marketing and promotional programs as they relate to the Food & Beverage department.
  • When needed, meets with potential clients/members, provides facility tours, and assists with event planning.
  • Ensures daily pre-shift meetings occur to relay pertinent information for the day's meal period activities.
  • Operates within all guidelines, policies, standards, and constraints as established the company. Assists in the implementation of Club mandatory standards of operations as they relate to the Food & Beverage operations.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

Manages 7-10 subordinate supervisors who supervise a total of 60-80 employees in the Food & Beverage Operation. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises one non-supervisory employee. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of general business administration practices and state liquor laws as applied to food and beverage service operational practices and procedures as would be acquired through three to five years of similar experience in progressively responsible positions. 

 

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Computer Skills

  • Must have proficient Microsoft Office skills.
  • Must have experience in POS programming and maintenance.

 

Certificates, Licenses, Registrations

  • Valid driver's license
  • ServSafe Certification

 

Other Skills and Abilities

  • Excellent organizational skills.
  • Ability to articulate and confirm an understanding of directives
  • Ability to effectively monitor and develop subordinates.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear and taste or smell. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. May be required to lift up to 45 pounds occasionally, up to 30 pounds frequently, and up to 10 pounds constantly.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works primarily indoors in a bar/lounge/restaurant environment.  Moderate physical work, performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five (5) hours without sitting. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and extreme heat. The noise level in the work environment is usually moderate.





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