The Club at Ibis
  • F&B
  • West Palm Beach, FL, USA

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary

The Bartender prepares and serves alcoholic beverages and non-alcoholic beverages. Ensures that all newly seated guests receive immediate attention.

 

Essential Duties and Responsibilities

  • Provides outstanding service to our members and their guests in a professional and courteous manner. 
  • Inspects the bar prior to opening to ensure that adequate supplies are available.
  • Follows set up procedures.
  • Prepares garnishes, mixes, and pre-mixed drinks.
  • Rings up checks correctly to the right member number.  Verification by use of member name when presenting checks, looking at picture in Jonas, and comparing signature and member number signed by member with actual member name and number on chit.
  • Reports complaints to a manager as soon as they occur.
  • Maintains and cleans bar area and equipment.
  • Maintains records of liquors, beers, and wine to ensure bar stock is maintained at all times.
  • Locks up bar according to prescribed procedures.
  • Follows proper laws and procedure for serving alcohol as established by Club.

 

Other Functions

  • Greet members and guests in all areas of club and dining rooms with a warm smile, eye contact, and member last name.
  • Knowledgeable on all menus and bar items.  Takes orders accurately by asking all the proper questions and sending it properly to the kitchen.  Correct table and seat numbers are used.  All items should be charged for accurately.  
  • Follows work schedule, calling out procedure, properly clocks in/out for shift, and properly clocks in/out for breaks or leaving property.
  • Awareness of and promotion of club activities to members.  Responsible for reading and understanding the daily topic sheets as well as the weekly updates and culinary corners posted in the service stations.
  • Display of teamwork and doing whatever it takes for our members and guests.This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

                 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Computer Skills

  • Basic computer skills

 

Certificates, Licenses, Registrations 

  • Food Safety Handling Certification

 

Other Skills and Abilities

  • Ability to visually inspect table set-ups, read banquet order forms and ensure that orders comply with the customer's request. 
  • Good organizational skills.
  • Good verbal skills.

 

Other Qualifications

  • Strong work ethic
  • Punctuality and dependability 

 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk; reach with hands and arms and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions.  The noise level in the work environment is usually moderate.





The Club at Ibis
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