The Club at Ibis
  • Public Safety
  • West Palm Beach, FL, USA

Competitive pay, free employee meals, professional growth opportunities, employee perks and discounts, awesome work environment!

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.




Shared Vision


Maintains the safety of persons and property by patrolling property, responding to emergency calls, performing access control and dispatch functions, enforcing regulations, providing traffic enforcement, and other community policing activities. Promotes overall positive image of the department.

Essential Duties and Responsibilities

  1. Maintains the public peace and order within the Ibis community.
  2. Patrols property and responds to routine calls for assistance and emergency calls of a criminal or medical nature.
  3. Responds to residential burglary/intrusion alarms, fire alarms, and panic alarms, and performs building checks as required.
  4. Performs access control functions to regulate vehicle and pedestrian traffic entering property.
  5. Renders first aid and assistance as required.
  6. Assists law enforcement and emergency response units such as fire rescue and EMS when responding to Ibis emergencies.
  7. Documents accidents and criminal activity as prescribed by departmental procedures and prepares and submits reports as required.
  8. Enforces property rules & regulations and follows all departmental procedures and regulations.
  9. Ensures proper flow of information up the departmental chain of command.
  10. Responds to issues and concerns expressed by community residents in a timely manner.

Other Functions

  • Reports maintenance discrepancies which create an unsafe or potentially hazardous condition.
  • Complies with company safety and operating procedures. Reports potential safety hazards or unsafe conditions in a timely
  • Assists in the training of newly hired personnel as directed.
  • Performs tasks to preserve public safety and order during natural or man-made disasters.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to internal and external customer needs; Solicits customer feedback to improve service; Meets commitments; Responds timely to inquiries or complaints from residents, regulatory agencies, or members of the business community.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports others' efforts to succeed.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent; and/or two-year minimum relevant experience performing the duties and responsibilities of the position; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and Florida statutes. Ability to write reports, business correspondence, and safety and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify and resolve problems in a timely manner.

Computer Skills

  • Proficient MS Office skills.
  • Knowledge and experience with gate access software or ability to obtain within 1 month of date of hire.
  • Ability to utilize two-way radio.

Certificates, Licenses, Registrations

  • Valid State of Florida driver's license.
  • Valid Florida Class D security officer license.
  • Valid Florida Class G statewide firearm license. Ability to safely operate a firearm.
  • Basic Life Support certification or the ability to obtain the licensure within 6 months from the date of hire.
  • Personal Restraint Techniques certification or the ability to obtain the licensure within 6 months from the date of hire.
  • Radar speed detection device certification or the ability to obtain within 6 months from date of hire.

Other Skills and Abilities

  • Good organizational skills.
  • Excellent communication skills, verbally and in writing, with a diverse range of people, including the proper handling of emotional situations.
  • Tact and sound judgment are essential.
  • Must be fluent in English, both verbal and written.
  • Detail oriented.
  • Strong sense of initiative and work ethic.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to walk, sit, bend, stoop, kneel, crouch, climb, reach, stand, push, pull, sit, talk, and hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must frequently lift 10 pounds and occasionally lift and/or move objects weighing up to 25 pounds. Employee must wear a duty belt weighing approximately 15 -20 pounds throughout entire shift. Specific vision abilities required by this job include close and distant vision, color perception and distinction, depth perception and adjust focus. Must have the ability to speak clearly and hearing sufficient to detect alarms, etc. Ability to work long, irregular hours under strict time constraints. Ability to safely operate a motor vehicle under stressful conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposed to both indoor and outdoor environments. Regularly driving required to visit on-site and off-site properties. Exposure to moving mechanical parts, electrical components and sharp tools and equipment. The noise level in the work environment ranges from moderate to loud.

The Club at Ibis
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