The Club at Ibis
  • IT
  • West Palm Beach, FL, USA
  • Hourly

Competitive pay, free employee meals, professional growth opportunities, employee perks and discounts, awesome work environment


Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our Common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity

Belonging

Innovation

Shared Vision

Summary

Under the general direction of the IT Director, the Technical Support Analyst will be responsible for ensuring proper technical support so that end users can accomplish business tasks.

Essential Duties and Responsibilities

  • Responsible for the recommendation and implementation of new technical solutions.
  • Responsible for end-to-end support of a small but complex network located in multiple locations supporting local and remote users.
  • Manages administration and support for corporate servers/desktops.
  • Handles incoming help requests from end users.
  • Accesses and installs appropriate upgrades, patches, drivers, etc.
  • Identifies and learns the appropriate software and hardware used and supported by the organization.
  • Ensures license compliance and documentation.
  • Performs repairs including software/ hardware installs and upgrades, implementing file backups, and configuring systems and applications.
  • Performs advanced troubleshooting and remediation.
  • Performs other duties as assigned.

Other Functions

  • This position does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested. All requirements are subject to possible modifications to reasonably accommodate individuals with a disability

Competencies

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


Certificates, Licenses, Registrations

  • A+ Certification.

Other Skills and Abilities

  • High attention to cyber security and protecting ibis systems.
  • VMware ESXi 6.7/7.0, Windows Server 2019 and Windows 10 expertise.
  • Knowledge of Active Directory users and computers.
  • Microsoft Exchange Server 2019/Office 365 administration and troubleshooting.
  • Solid knowledge of TCP/IP, DNS, DHCP and LAN.
  • Knowledge of computer hardware.
  • Avaya IP Office Telephone and voice mail setup/administration.
  • Application support experience with Microsoft Office products.
  • Working knowledge of a range of diagnostic utilities.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • SQL Server operational support a plus.

Other Qualifications

  • Demonstrates the Ibis Common Purposes, Core Values, and 20 Service Principles.
  • Organized with attention to detail.
  • Highly self- motivated and directed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate.

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