The Club at Ibis
  • F&B
  • West Palm Beach, FL, USA

Competitive pay, excellent training program, complimentary uniform shirts, free employee meals

Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.




Shared Vision

Sets tables with appropriate place settings in accordance with the proper meal period. Removes all dirty dishes, silverware, and glassware in the dining room areas and delivers them to the assigned dish washing area in the kitchen. Through teamwork, assists other members of department in achieving departmental vision and goals.

Essential Duties and Responsibilities

  • Provides outstanding service with a smile to our members and their guests in a professional and courteous manner.
  • Follows proper steps of service as designated for each individual outlet. Assists Servers as needed.
  • Performs table maintenance of members and guests during their dining experience and the proper resetting of tables upon their departure.
  • Sets-up and breaks-down banquet tables, chairs, head tables, display tables, theme decorations, and other equipment as requested.
  • Greets members and guests in all areas of the Club and dining rooms with a warm smile, eye contact, and member last name.
  • Keeps busy at all times with opening/closing side work and running side work. Follows opening/closing side work procedures.
  • Responsible for reading and understanding daily topic sheets as well as weekly updates and culinary corners posted in service stations.
  • Displays teamwork and doing whatever it takes for members and guests and coworkers.
  • Assists wait staff in carrying food to dining room and other tasks as requested.
  • Stocks supplies for the service areas as needed throughout shift.

Other Functions

  • Operates within all guidelines, policies, standards, and constraints as established by the company. Assists in the implementation of Club mandatory standards of operations as they relate to the Food & Beverage operation.
  • Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
  • Communicates to management any safety concerns or specific tools that are needed to create a safer work environment and/or enable them to do their job more proficiently.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

To perform the job successfully, an individual should demonstrate the following competencies.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

  • Food Safety handling Certification, or ability to obtain upon hire

Other Skills and Abilities

  • Ability to visually inspect food and beverage orders and ensures that orders comply with the customer's request.

Other Qualifications

  • Good organizational skills.
  • Dependability.
  • Pleasant demeanor.
  • Professional appearance at all times.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is occasionally required to sit; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Club at Ibis
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