The Club at Ibis
  • Tennis
  • West Palm Beach, FL, USA
  • Salary

Comprehensive benefits package (including medical, dental, vision, life, disability, and accident), 401(k) with generous employer match, 529 College Savings Plan, paid time off, complimentary employee meals, employee discounts - and most importantly, a great work environment!


The Club at Ibis is an award-winning private country club community in West Palm Beach, FL (www.clubatibis.com).

Summary

Delivers The Ibis Experience for Members and guests by developing world-class tennis and Pickleball coaching programs and events.

Essential Duties and Responsibilities

  • Supports the Director of Athletics in the overall management of the Tennis Department.
  • Under the guidance of the Director of Athletics, develops the Ibis tennis and Pickleball coaching method and philosophy that is based on the fundamentals of development.
  • Implements an Ibis teaching certification program for department professionals.
  • Supervises and develops teaching professionals to ensure Ibis coaching method is consistently applied.
  • Develops and actively promotes new tennis and Pickleball events and tournaments.
  • Prepares monthly reports and responsible for adhering to the departmental budgetary guidelines.
  • With guidance from the Director of Athletics, prepares an annual departmental business plan and reports variances on a monthly basis.
  • Provides private lesson instruction, clinics, and team practices for Members and guests.
  • Responsible for the supervision of the tennis professionals in the oversight of the ladies' team tennis programs.
  • As an ambassador of Ibis, hosts and attends tennis and Pickleball events to promote the sports inside and outside the Ibis community.

Other Functions

  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested.
  • Monitors and evaluates tennis and Pickleball programs and events, recommending and implementing enhancements as needed.
  • Enforces all Club rules and regulations, including the Dress Code Policy.
  • Address Member and guest concerns in a timely fashion, informing the Director of Athletics of any matters requiring additional attention.
  • Participates in continuing education to maintain awareness of industry and coaching trends and to further develop personal skills and teaching abilities.

Supervisory Responsibility

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies.

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience. Advanced teaching skills.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

  • MS Office
  • Chelsea and Jonas Software

Certificates, Licenses, Registrations

  • USPTA Elite Professional
  • Valid drivers license

Other Skills and Abilities

  • Demonstrates and upholds the Ibis Common Purpose, Core Values, and Service Principles.
  • Strong background in tennis and Pickleball instruction, with demonstrated proficiency in coaching, developing professionals, and executing tournaments and events.
  • High level of demonstrated integrity and ethical standards, with a strong sense of urgency, operational focus, and results-orientation.
  • Ability to demonstrate professional discretion.
  • Demonstrates a professional demeanor and appearance; acting as an ambassador of the Club, on and off property.
  • Articulate with excellent interpersonal skills to establish and maintain professional rapport with executives, Board members, and Club members.
  • Highly organized and self-directed.
  • Energetic and an innovative.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.





The Club at Ibis
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