The Club at Ibis
  • Golf
  • West Palm Beach, FL, USA
  • Hourly

Competitive pay, free employee meals, employee perks and discounts, awesome work environment!


Our Purpose: We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values: Our story of success begins with an internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

 

Summary

Provides bag, cart, and range services to members and guests. Strives to provide the best customer service to all members and guests.

Essential Duties and Responsibilities

  • Retrieves carts from cart shelter to cart staging area outside golf shop; checks carts for tire pressure, brake operation, and other safety concerns.
  • Cleans all clubs for members and guests; cleans and maintains the club's rental equipment.
  • Maintains cleanliness and order in bag storage area.
  • Attends staff meetings as needed.
  • Assists members on the driving range as needed.
  • Adheres to the policy of one Bag Room Attendant stationed in the parking lot at all times.
  • Follows the policy of one Bag Room Attendant present in the staging area at all times.
  • Completes and signs closing procedure checklist.
  • Upon closing, accounts for all carts. Cleans and dries necessary carts and clubs, and replaces rakes and refills sand.
  • Picks up all trash and debris during each shift.

Other Functions

  • Greets all members by name.
  • Enforces all club rules and regulations, including the dress code.
  • Supplies carts to the parking lot area and transports carts with bags to staging area.
  • Washes and dries towels throughout the day.
  • Keeps drinking stations clean and stocked with drink mix, cups, lids, and straws at all times.
  • Washes member's golf carts upon request.
  • Cleans signs and furniture on a regular basis.
  • Performs other duties as appropriately assigned.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested.

 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience                                           

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills                                           

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability                                                   

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.                          

 

Certificates, Licenses, Registrations

  • Valid Driver's License.

 

Other Skills and Abilities                                                     

  • Knowledge of the game of golf.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to wet and/or humid conditions and vibration. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.





The Club at Ibis
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