The Club at Ibis
  • Golf
  • West Palm Beach, FL, USA

Competitive pay, free employee meals, professional growth opportunities, employee perks and discounts, awesome work environment


Our Purpose

We each have a job title, but that is our function not our Purpose. Our Purpose is much bigger. It is not bound by an organizational chart or department lines. Our Purpose acts as our communal north star, guiding us collectively towards a common goal, Whatever it Takes to Deliver The Ibis Experience.

 

Our Values

Our story of success begins with our internal cultural of lateral service and acceptance. We have many voices, many faces, and many backgrounds, which are united by a shared vision. Our different perspectives and unique talents are balanced by our common Purpose, our Core Values (the Core4), and a bold commitment to service excellence.

Integrity              

Belonging           

Innovation          

Shared Vision

Summary

Greets members and guests by name. Ensures the proper billing of members and guests. Provides accurate information regarding course conditions, policies and procedures for play along with assuring prompt pace of play. Promotes the Club and the game of golf.

Essential Duties and Responsibilities

  • Checks in golfers and collects appropriate fees. Informs members of any special playing conditions.
  • Accurately performs opening and closing procedures for the Golf Shop.
  • Assists members and guests with merchandise questions. Provides product knowledge of all Golf Shop merchandise and communicates ability to special order from all our vendors.
  • Enforces all Club rules and regulations, including the dress code.
  • Attends meetings as advised, to obtain updated information regarding the Golf Operations department.
  • Receives incoming phone calls regarding tee times, cancelations and course conditions. Records proper messages and communicates with appropriate staff regarding member's questions and/or comments.
  • Advises members and guests of normal play information and any restrictions. Provides restroom codes and answers all questions accurately and courteously.
  • Maintains knowledge of course play at all times and keeps in touch with the Golf Shop in the event of emergencies.
  • Maintains communication with the Golf Shop for added or canceled tee times and player flow.
  • Promotes all Club activities and services, along with upcoming events.

 Other Functions

  • Assists with all Golf Shop operations including updating of Golf Shop policies manual.
  • This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

 

Competencies

To perform this job successfully, an individual should demonstrate the following competencies.              

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Prior retail experience.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.                                          

 

Computer Skills

  • Proficient computer skills, including MS Office.
  • Familiar with a point of sale system.

 

Certificates, Licenses, Registrations

  • Valid Driver's License

 

Other Skills and Abilities

  • Prior retail experience preferred.
  • Basic knowledge of the game of golf.

 

Other Qualifications

  • Positive attitude.
  • Takes initiative to assist wherever needed during down time of other duties.
  • Able to work effectively in a fast paced environment.
  • Must possess good communication and proper phone etiquette.
  • Integrity beyond reproach.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.





The Club at Ibis
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